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Telepro Online - Complete Program

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.
SKU: P1032EN
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Quantity
100+
500+
Price
$149.25
$99.50
$199.00
In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.
Products specifications
Course Language English
Length Range Over 60 Minutes
Length (Hours) 13.00
Course Features Audio
Module Number(s) 2461EN 2462EN 2463EN 2464EN 2465EN 2466EN 2467EN 2468EN 2469EN 2470EN 2471EN 2472EN
In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.
Products specifications
Course Language English
Length Range Over 60 Minutes
Length (Hours) 13.00
Course Features Audio
Module Number(s) 2461EN 2462EN 2463EN 2464EN 2465EN 2466EN 2467EN 2468EN 2469EN 2470EN 2471EN 2472EN