NASBA Accredited Courses

In this Interviewing Job Candidates online training course, you will learn how to define exactly what you are looking for in a job candidate, and be given checklists and discussion guides to ask the right questions and get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a candidate.

This Introduction to Emotional Intelligence online training course will give you an overview of EI and strategies to improve your own emotional intelligence. Emotional Intelligence is defined as the ability to recognize and manage emotions, both in ourselves and in others. Many people believe that EI is as important as IQ as an indicator of success in life and in the workplace.

This Introduction to Financial Statements online training course discusses the three financial statements that are commonly used to understand a company’s economic performance: the balance sheet, the income statement, and the cash flow statement. We will outline the purpose and use of these financial statements and the role they play in keeping an organization accountable to its stakeholders.

This online Leadership for the Future training course is a five-part program designed to help you develop the skills and attitudes you need to take an efficient and effective leadership role in your organization. The program will lead you through the process of becoming an effective leader in an organization, including ideas for personal development, the creation and implementation of vision, and working with people.

This Managing Change online training course is designed for supervisors, managers, and all employees tasked with managing change. This course outlines the skills required to manage organizational change and prepare for it. Once these management processes are set, you can continue to reinforce the change so that it becomes commonplace and part of the organization’s culture.

Workplace disputes can have a negative impact on productivity and morale. This Managing Disputes in a Unionized Workplace online training course will explore strategies for managing conflict in a unionized workplace. Many disputes can be resolved informally. You will learn mediation techniques that enable managers and supervisors to assist employees with informal dispute resolution

This Managing the Performance of Your Unionized Employees online training course will give you an understanding of the dynamics involved in managing the performance of unionized staff, and provide strategies for motivating them to meet your expectations. The course will help you approach an employee performance problem with confidence and authority.

This Managing Workplace Stress online training course is designed for all employees and supervisors. This course covers topics including job stress, dealing with burnout and prevention tools, avoiding unnecessary stress and facts about stress. Learners will find tools to create a healthier workplace and a more peaceful outlook.

This Meeting Effectiveness online training course is designed for all employees and supervisors. Meeting Effectiveness teaches the skills needed to lead and participate in meetings effectively and efficiently. By applying the key skills in this course, you will find that meetings become more effective, more enjoyable, and less time consuming.

This Negotiating Skills for the Professional online training course will explore techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. This course has checklists and discussion guidelines to help a sales professional master this essential communication skill.

This Office Safety online training course is designed for employees working in an office. This course explores working in an office and how to manage common office hazards. This course will help you reduce the risk of workplace injury by discussing how to prevent common office hazards by following safety procedures.

This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.

This Overview of 360 Degree Feedback online training course is designed to present a broad overview of 360 degree feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint learners with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system.

This Planning for Success online training course is designed for management employees. This course provides an important tool for strategically managing an organization’s performance: scenario planning. Scenario planning attempts to broaden an organization’s view of the future by asking, “What could happen?” instead of “What will happen?” This course goes into dept on Scenario Planning.

This Presentations That Work online training course includes techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course will include worksheets and checklists to help you plan and present your remarks for the most impact.

Este curso de formación en línea sobre Prevención del acoso para empleados [Chicago Illinois] está diseñado para todos los empleados de Chicago. Las leyes municipales relativas al acoso, especialmente la prevención del acoso sexual, en la ciudad de Chicago son más estrictas que las leyes federales y de Illinois. Como empleado que trabaja en Chicago, la comprensión de la Ordenanza de Derechos Humanos de Chicago le beneficiará enormemente. Este curso también le permitirá comprender cómo prevenir el acoso, qué hacer en caso de ser víctima de acoso, quién es responsable y qué recursos tiene a su disposición.

Este curso de formación en línea sobre Prevención del acoso para supervisores [Chicago Illinois] está diseñado para supervisores, empleados de nivel gerencial y empleadores en Chicago, Illinois. El acoso y la discriminación ilegal no sólo se basan en el sexo. Pueden manifestarse en formas matizadas y esta formación creará conciencia en torno a la conducta abusiva que puede conducir a casos de acoso, discriminación ilegal, e incluso represalias y cómo prevenirlos.

This Preventing Workplace Violence online training course provides information on why workplace violence occurs and how it can be prevented. Topics covered in this course include types of workplace violence, examples of prohibited conduct, tips on how to prevent workplace violence, tips on how to deal with irate customers and how to identify danger, the importance of reporting, domestic violence, and how it affects the workplace.

This Problem Solving in the Workplace online training course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques. This course introduces the five-step process for solving problems, outlines techniques for prioritizing and selecting problems, and introduces the Four Absolutes of Quality Management.

This Project Management online training course is designed for project managers and employees involved in the project management process. Basic knowledge of project management can provide value to people and the organization's stakeholders. The four modules in this course will help you have a better understanding of the fundamentals of project management and improve your skills.

This Report Organization and Presentation online training course is designed for anyone who wishes to improve their business report writing skills. You will learn techniques to simplify, summarize and classify collected data, draw conclusions from that data, make specific suggestions for actions, and finally prepare report with easy to read graphics.

This Running Effective Meetings online training course is designed for managers and anyone who conducts meetings. In this course, we will review strategies that will help you plan and conduct effective meetings and get observable results. This course will provide you techniques that will encourage participation and lead to a productive meeting.

This Running Effective Teams online training course is designed for supervisors and managers and explores how to successfully manage a team to accomplish the desired results. Teams can provide a wonderful opportunites for collaboration and innovation, but sometimes hurdles get in the way of reaching objectives. In this course, we will review strategies for effective team leadership.

This Safety Attitudes and Actions online training course was designed for all employees. This course discusses how to develop safety awareness in the workplace and helps you understand how your attitude can be a critical factor in accident prevention. This course covers safety attitudes, safety audits, accident prevention, P.P.E., back care, working with electricity, mental alertness, and injury treatment.

This Safety in Fire Prevention online training course provides basic information on the precautions and procedures necessary for fire protection and safety in the workplace. This course will cover topics including fire prevention techniques, the types and classes of fires and fire extinguishers, and first aid procedures for dealing with fire-related injuries.