Workplace disputes can have a negative impact on productivity and morale. Whether the dispute is between two or more employees, or between manager and employees, this course will help you deal with workplace conflict in a unionized environment. Many disputes can be resolved informally. You will learn mediation techniques that enable managers and supervisors to assist employees with informal dispute resolution. But, inevitably, some disputes become grievances. We will review the grievance procedure, focusing on the responsibilities of the manager or supervisor.