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Exceeding Customer Expectations

This lesson will help you better understand the mind of the customer and gain appreciation of being part of a team that provides outstanding customer service.
SKU: P4722EN
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This lesson will explain the process that determines customer expectations, describe how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio
Course FeaturesVideo
Module Number(s)40329EN