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Creating Valuable Customer Relationships

Good customer relations are a key success factor in any business. This module will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.
SKU: P5971EN
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Good customer relations are a key success factor in any business. This module will help you discover the advantages to you and your customers of reaching out to each other and communicating openly. You will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Finally, you will discover some challenging personality types and learn strategies for dealing with them.

Products specifications
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 1.00
Course Features Audio
Course Features NASBA CPE - QAS Self Study
NASBA CPE Credits 1.0
Module Number(s) 11305EN
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