Telephone Consumer Protection Act

This Telephone Consumer Protection Act online training course explores the Telephone Consumer Protection Act (TCPA) that was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. This course explains the Telephone Consumer Protection Act (TCPA).

Course Learning Objectives

By taking this online Telephone Consumer Protection Act course, the user will learn:

• Understand the general requirements of the TCPA
• Ensure you Do Not Call a consumer who has requested to not be called
• Create policies and procedures to comply with the TCPA

Course Outline

This online Telephone Consumer Protection Act course is made up of the following sections:

1. General Requirements
2. Consent
3. Do Not Call Registry

Course Audience

This Telephone Consumer Protection Act online training course was designed for bank employees and can be taken on a computer, laptop, tablet or mobile device as time permits as progress information will be saved so you can pick back up where you left off. If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.