Establishing Rapport

This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.
SKU: P1090EN
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Quantity 100+ 500+
Price $44.25 $29.50

This Establishing Rapport online training course explores the third step in the Systematic Selling process.

In most cases, building a relationship based on trust and respect takes a long time. However, as a salesperson, you need to be able to do so quickly and effectively with your prospect, as the future of your sales commitment depends on it. You will take away knowledge on identifying behavior styles and techniques to build a rapport with your prospect. This course will demonstrate this knowledge and these skills through an easy-to-follow example.

Course Learning Objectives

By taking this online Establishing Rapport course, the user will learn:

  • Define the main goal for this stage of the sales process.
  • Identify techniques for establishing rapport.
  • Recognize the four behavior styles.
  • Review strategies for interacting with prospects, based on their behavior styles.

Course Outline

This online Establishing Rapport course is made up of the following sections:

  1. The Systematic Selling Process
  2. Defining Your Main Goal
  3. Identifying Techniques for Establishing Rapport
  4. Understanding Behavior Styles
  5. Applying the Rules of Behavior
  6. Personal Application

Course Audience

This Establishing Rapport online training course was designed for sales employees.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Course Language English
Length Range 30 Minutes or Less
Length (Hours) 0.5
Course Features Audio, Accessible, Mobile
Module Number(s) 10603EN