What makes a customer choose one business over another? How can you determine the actions that will best serve the needs of your customers? It all comes down to developing the right mindset. You must first think like the customer in order to serve the customer!
In this Service Attitude and Mindset online training course, you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service. In this course, we will explain how to investigate and recognize the customer’s mindset, illustrate how your mindset and attitude affect the customer service you deliver, and describe how to integrate positive service attitude and mindset into work performance.
Course Learning Objectives
By taking this online Service Attitude and Mindset course, the user will learn to:
- Generally understand customers expectations and behaviors
- Develop a positive service attitude and mindset
- Recognize ways you can apply service attitude and mindset
- Appreciate the benefits of maintaining a service attitude and mindset
Course Outline
This online Service Attitude and Mindset course is made up of the following sections:
- Customer Mindset
- Our Mindset
- Perform Professionally
- Benefits of Service Attitude
Course Audience
This Service Attitude and Mindset online training course was designed for the service industry.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.
| Course Language |
English |
| Length Range |
31 - 60 Minutes |
| Length (Hours) |
1 |
| Course Features |
Audio, Video |
| Module Number(s) |
40336EN |
