Quality of Work

This Quality of Work online training course demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers.

A hallmark of successful employers is their ability to recognize and hire men and women who are willing to go above and beyond in order to satisfy their customers. Focus on quality. Go the extra mile. Amaze your customers and co-workers! This course defines what value means to your customers, explains the importance of commitment to quality, and instructs how to look for opportunities to do more and set yourself apart.

Course Learning Objectives

By taking this online Quality of Work course, the user will learn to:

• Understand what value and superior service means to your customer and your employer
• Explain how word-of-mouth advertising affects your organization
• Appreciate how your attitude defines your level of commitment
• Discover the opportunities that will allow you to go the extra mile in providing superior customer service

Course Outline

This online Quality of Work course is made up of the following sections:

1. What is Value
2. Importance of Commitment
3. Go the Extra Mile
4. Maintain High Standards

Course Audience

This Quality of Work online training course was designed for employees and supervisors in the service industry.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.