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The ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. Each area includes a comprehensive exam. Upon successful completion of all four learning areas, the learner is awarded a certificate.
Introduction to the Program: This short module provides the learner with an overview of the certificate program.
Area 1: Teller 101 – 5 CPE Credits
Area 2: Customer Service – 5 CPE Credits
Area 3: All About Checks – 3 CPE Credits
Area 4: Compliance for Tellers – 4 CPE Credits
19 courses/17 CPE credits