We all know that social media is critical when it comes to communicating with customers and the public. However, there can still be a lot of confusion over how those communications are executed. Furthermore, in a highly regulated industry such as banking there a number of rules one must follow when engaging with the public via social media. In this course we look at social media, banks, and banking regulation.
This course includes an examination.
- Define social media
- Understand how banks use social media
- Explain how a social media risk compliance works
- Ensure bank social media initiatives are compliant with deposit and lending, payment system, BSA/AML, CRA and privacy regulations
o Defining social media
o How do banks use social media?
o Social media risk management programs
o Fair lending laws
o TILA/Reg. Z
o Fair Debt Collection Practices Act
o Deposit insurance
o Electronic Funds Transfer Act
o Rules applicable to check transactions
o Community Reinvestment Act