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Social Media for Banks

Social Media has changed the way we interact with each other. Bank and customer interaction is no exception. In this course, we will look at how social media impacts banks. We will pay particular attention to the intersection of banking regulation and social media.
SKU: P3279EN
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We all know that social media is critical when it comes to communicating with customers and the public. However, there can still be a lot of confusion over how those communications are executed. Furthermore, in a highly regulated industry such as banking there a number of rules one must follow when engaging with the public via social media. In this course we look at social media, banks, and banking regulation.

This course includes an examination.


Learning Objectives:

  • Define social media
  • Understand how banks use social media
  • Explain how a social media risk compliance works
  • Ensure bank social media initiatives are compliant with deposit and lending, payment system, BSA/AML, CRA and privacy regulations

Course Outline:

  • Social Media and Banks

o   Defining social media

o   Examples

o   How do banks use social media?

o   Risk

o   Social media risk management programs

  • Regulatory concerns

o   Fair lending laws

o   TILA/Reg. Z


o   Fair Debt Collection Practices Act

o   Deposit insurance

o   Electronic Funds Transfer Act

o   Rules applicable to check transactions


o   Community Reinvestment Act

Privacy rules


0.83 hours


Audio, hybrid



Products specifications
Course LanguageEnglish
Length Range30 Minutes or Less
Length (Hours)0.42
Course FeaturesAudio
Course FeaturesMobile
Module Number(s)7973EN