Vubiz Ltd. And Vubiz Inc. (“we” or “us”) are committed to protecting and respecting your privacy and want you to know how we handle the information we receive via our website and through our online services.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, either through our websites www.vubiz.com, www.vubuild.com, or client branded sites (“our sites”), our Learning Management System (LMS), vuCloud Distribution Service, Certification Portfolio, Helpdesk Software and/or our Knowledge Base/Just-in-Time Learning service (collectively “our Services”), or as otherwise indicated to you by us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the avoidance of doubt, our Services are subject to their Terms of service, as referenced below.
Information we may collect from you
We collect and/or process the personal data of different categories of people across our sites and Services. The categories are:
If you are a visitor, we will only collect the information that you provide to us by filling in forms on our sites, providing us with your contact details, or by corresponding with us by phone, email, or otherwise. We maintain records of our correspondence for such period of time as we believe is reasonably required, except where you tell us otherwise.
When you register for an account for one of our Services, we will collect relevant information to set up your account, such as your name, company name, and email address to be able to provide the Services. Users of paid plans are normally required to enter their credit card number. Further details on our payment intermediary are detailed later in this policy.
When you take a course within one of our Services we will collect relevant information to set up your account, generally limited to your name, company name, and email address.
Where the course you take has tracking enabled (which is determined by our customer, the account owner), we will also collect data such as your quiz scores, the time you spent in training and other data related to your training performance. We will not use this information for our own purposes, but the account owner has access to this data for his or her own purposes and determines and controls how such information is used.
Where you require information on what information of yours is collected by account owners and customers of ours and for what purposes such data is used and processed, please contact the relevant account owner and customer of our Services.
Cookies used on our sites
Our sites may use session and persistent cookies. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on your computer. We may use web beacons alone or in conjunction with cookies to compile information about your usage of our sites and interaction with emails from us. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our sites, in order to improve our sites and email communications.
Our sites and the Services may contain links to other websites including share and/or “like” buttons. These other websites, services and applications may set their own cookies on users’ computers, collect data or solicit personal information. You should refer to their cookie and privacy policies to understand how your information may be collected and/or used.
We use preference cookies to collect information about your choices and preferences, and to allow us to remember preferred settings and customize our sites accordingly.
We also use analytics cookies to collect information about your use of our site, and to enable us to improve the way our site works. For example, analytics cookies show us which are the most frequently visited pages on our site, help us record any difficulties you have with our site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on our site, rather than the usage of a single person. We use the information to analyse the site traffic, but we do not use information to identify individuals.
We use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet.
We, and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website. Remarketing cookies used by us expire after 30 days. To opt out of Remarketing or to control your ad preferences, please click here to be directed to Google.
Most web browsers have a “help” menu where you can review how to prevent your browser from accepting new cookies, how to have your browser alert you when you receive a new cookie or how to fully disable cookies on your browser. You can learn more about cookies at sites like www.aboutcookies.org. If you use your browser settings to block all cookies, you may not be able to access all or parts of our site.
Cookies used in our Services
We also collect user data on the application functionality that you access as part of the Services to the extent required for the proper operation and functioning of the Services. This data is collected to deliver and improve Services and includes eLearning content tracking data generated by learners, as described above. Our Services are governed by our Terms of service, as specified below.
We understand that the security of any data we collect as part of you visiting our site and/or using our Services is of great importance to you. We therefore make sure it is well protected.
Although we own the code, databases and all rights to our software applications, you retain all rights to your data. We maintain reasonable and appropriate security measures to protect your information from loss, destruction, misuse, unauthorized access and/or disclosure. These measures help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the internet or information storage technology can be 100% secure. Although we will do our utmost best to protect your personal data, we cannot guarantee the complete security of your data transmitted to our site or otherwise gathered by us; any transmission and supply of personal data to us is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We only make use of third parties where this is necessary for us to make our site available and offer our Services. We only work with third parties that warrant the implementation of appropriate security measures and practices to protect your data.
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and other technology and services required to operate and maintain our site and the Services. As part of this we may be required to transfer (some of) your personal information to these vendors and partners.
We use Microsoft Azure Services as our hosting provider in hosting our Services. Except as described in this policy, we will not share, give, sell, rent or loan any personal information to any third party, unless:
Uses made of the information
We use your information for the following general purposes:
How long do we store your data for?
We will keep a copy of your personal data for as long as you remain registered with our sites/the applicable Services or are the contact person or learner of any customer we are dealing with and thereafter for such period as may be required for our legitimate purposes and in compliance with any legal, audit and compliance requirements, provided that in certain cases as outlined below under “Your right” we may delete such data on your request, and further provided that in regard to Services, our specific Terms of service with you or the relevant customer organization may include relevant specific provisions.
Online payments and billing
If you make a purchase for any of our Services, you normally will be required to provide your payment details. These details will be made available in part to both the payment gateway and merchant bank involved. We ourselves will not receive and/or store your credit card details. More details can be found below.
And Elavon’s can be found here:
Your personal data will only be used by Elavon and Paypal for the purposes of processing your payment and will be securely encrypted.
Legal basis of our processing of your personal data
We make sure that we only collect and process your data when we have a lawful basis to do so.
Where we operate our sites and perform our marketing efforts on the basis of your consent and process your personal data as part of your account registration and our ongoing customer interactions with you based on our legitimate interests of promoting, growing and developing our business and in order to perform our obligations under the contract between us.
In other situations, we normally act on behalf of a customer of ours and perform any related data processing on the basis of our legitimate interests of promoting, growing and developing our business and in order to perform our obligations under a contract between us and such customer. In such situations, the relevant customer and account owner is the controller of your data and determines its use.
We acknowledge and respect your rights as an individual. If you wish to exercise any of your lawful rights or have questions in this regard, please reach out to us via the contact details provided below.
You have the right to ask us not to process your personal data for marketing purposes. You may also choose not to receive publications or certain other communications from us by explicitly indicating so in the appropriate section of the Registration Form or by opting-out by phone, email or via direct marketing emails sent to you.
You may also have the right to ask us to provide you with data held on you, amend any inaccurate personal data held on you, and/or to delete such data. However, you should be aware that if you request your details to be deleted, this will mean we will have no record of any opting out that you may have requested and that you therefore may receive unsolicited communications in the future. Where we are processing your information on behalf of our customer, you are generally required to exercise any such rights directly with our customer, being the organization or individual that determines the processing.
Children’s personal information
In accordance with the Children’s Online Privacy Protection Act (“COPPA”) and the GDPR, our Services are not intended to be used by children and we do not knowingly request, solicit, access or receive personal information (as defined in COPPA and the GDPR, as applicable) from anyone under the age of 13 and 16 respectively. Where we are aware that any personal information submitted through our sites or our Services belongs to a child, we will delete this personal information from our records.
Whilst this is not our intention, our Services could be used to collect personal information from children under the age of 16. Where you make use of our Services to collect such personal information, you become an “operator” under COPPA and it becomes your obligation as our customer to comply with the relevant requirements of the COPPA and/or the GDPR, as applicable (and any other applicable laws and regulations).
While it is your responsibility, not ours, to ensure compliance with COPPA and the GDPR where you act as our customer and are the account owner and determine the data collection and processing, in the event we have actual notice that you have collected personal information in violation of COPPA and/or the GDPR, we will require you to comply with COPPA and/or the GDPR, and we may delete any violating personal information you are processing without notice.
Vubiz is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
Terms of service
When you access and use our Services you are subject to our Terms of Service.
We disclaim all liability related to your collection and use of personal information through our Services.
This policy may be updated by us from time to time, so please check this policy periodically to ensure you are aware of our latest policies.
Terms of Service
TERMS OF SERVICE
LIMITATION OF LIABILITY AND INDEMNITY
CONFIDENTIALITY AND DATA PROTECTION
a) The nature and purpose of the personal data (as defined in the GDPR) processing (as defined in the GDPR) hereunder shall comprise the storage of certain personal data provided by you as part of the Service, for the term of the Agreement and for your legitimate and lawful purposes. Vubiz may also provide support services to you as part of the Service, which may comprise Vubiz accessing your personal data to the extent reasonably required to provide such support;
b) The categories of personal data included in the processing hereunder generally include: first and last names and email addresses;
c) You have processed and will continue to process any personal data provided to Vubiz in accordance with the relevant provisions of the applicable data protection laws, and such processing does not violate those laws. You ensure that you are entitled to transfer the relevant personal data to Vubiz so that Vubiz may lawfully process the personal data in accordance with this Agreement on your behalf;
d) Vubiz shall process any personal data provided by you only in accordance with this Agreement and any lawful instructions reasonably given by you from time to time. We agree that those written instructions do include those needed for Vubiz to provide the Service to you as described herein;
e) Both Vubiz and you shall take and maintain throughout the term of this Agreement appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage, and Vubiz shall take any measures required pursuant to Article 32 of the GDPR;
f) Vubiz shall ensure that any staff authorised to process your personal data are bound by obligations of confidentiality;
h) Vubiz shall, taking into account the nature of the processing, assist you by appropriate technical and organizational measures, insofar as this is reasonably possible, for the fulfilment of your obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the GDPR;
i) Vubiz shall reasonably assist you (at a reasonable administrative charge, each time as to be agreed) in fulfilling your obligations to respond to requests for exercising the data subjects' (as defined in the GDPR) rights set out in Chapter III of the GDPR;
j) Vubiz shall reasonably assist you in ensuring compliance with the obligations contained in Articles 32 to 36 of the GDPR, taking into account the nature of the processing and the information available to Vubiz;
k) Vubiz shall, at your option on expiry or termination of this Agreement and/or the Service, either delete or return to you all personal data provided to us as part of the Service, provided that where you within 30 days from expiry or earlier termination of this Agreement have not indicated your choice to Vubiz, your choice shall be deemed to be deletion of all such personal data;
l) Vubiz shall, on your reasonable request, make available to you all information reasonably necessary to demonstrate Vubiz's compliance with Article 28 of the GDPR and this Agreement; and
m) Vubiz shall inform you if, in Vubiz's opinion, any instruction provided by you would infringe the GDPR.
MODIFICATION TO SERVICES
INTELLECTUAL PROPERTY AND OWNERSHIP
You shall not attempt to:
ENTIRE AGREEMENT; MISCELLANEOUS