Operations Management is concerned with the work an organization must do to satisfy its customers. This comprehensive series will advise management consultants on current practices in operations management, as well as go into detail regarding best practices within the industry. Learning Objectives: • Identify and explain various principles relating to product and process development • Recognize inventory management schemes and operational control systems • Identify issues around quality management, including current trends • Identify all the factors important to consider during facilities planning • Identify how service quality is measured differently than product quality Target Audience: Management Consultants
