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How to Build a Profitable Customer Base

An area of increasing interest is the role strategic financial managers can play in building customer profitability.
SKU: P4044EN
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An area of increasing interest is the role strategic financial managers can play in building customer profitability. While organizations recognize that exceeding customer expectations is necessary, long-term viability requires that those expectations are exceeded profitably. This two-module program will explain key concepts and issues related to understanding the determinants of customer profitability; how an analysis of customer profitability can be carried out; how to use customer profitability information to build a more profitable customer base; and how to convert unprofitable customers into profitable ones.

Products specifications
Course Language English
Length Range Over 60 Minutes
Length (Hours) 3.33
Course Features Mobile
Course Features NASBA CPE - QAS Self Study
NASBA CPE Credits 3.0
Module Number(s) 8292EN 8293EN
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