Search

Handling Complaints and Service Recovery

This lesson supplies the knowledge and the tools you will need to handle complaints and irate customers.
SKU: P4731EN
Want more seats or to run a course on your LMS? Contact us by clicking here.

PRICE BREAKS - The more you buy, the more you save.
Quantity
100+
500+
Price
$14.25
$9.50
$19.00

Handling complaints is always difficult because all humans have a tendency to avoid negative emotions. The combination of a customer’s dissatisfaction and an employee’s instinct to cover up mistakes and blame others creates an environment where it is easier to take things personally than to focus on the problem and find a solution. This lesson will present the techniques of service recovery – learn what to do to turn an unhappy customer into a loyal one.

Products specifications
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 1
Course Features Audio
Course Features Video
Module Number(s) 40335EN
*
*
*