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Handling Angry and Hostile Customers

This Handling Angry and Hostile Customers online training course is designed for employees in a customer service role. Learning how to deal with angry customers is an important step for anyone working in a customer service role. Even organizations with excellent products or services are bound to have occasional run-ins with angry and hostile customers. A customer’s frustrations may not be directed at you, but it is up to you to defuse the situation and avoid losing their business. Learn to interact successfully with angry and hostile customers: defuse their anger; listen to their concerns and work with them to find win-win solutions.
SKU: P4090EN
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Quantity
100+
500+
Price
$29.25
$19.50
$39.00

This Handling Angry and Hostile Customers online training course explores the signs that an approaching customer may be angry or hostile, the basics of successful interpersonal communications, the process for interacting with an angry or hostile customer, strategies for reaching solutions to customer problems, and ways of maintaining customer loyalty and securing future business.

Course Learning Objectives

By taking this online Handling Angry and Hostile Customers course, the user will learn:

  • The signs that an approaching customer may be angry or hostile
  • The basics of successful interpersonal communications
  • The process for interacting with an angry or hostile customer
  • The appropriate strategies for reaching solutions to customer problems
  • The ways of maintaining customer loyalty and securing future business

Course Outline

This online Handling Angry and Hostile Customers course is made up of the following sections:

  1. The Angry or Hostile Customer
  2. Successful Communications With an Angry or Hostile Customer
  3. The Process of Interacting with an Angry or Hostile Customer
  4. Finding Solutions
  5. Securing Future Business

Course Audience

This Handling Angry and Hostile Customers online training course was designed for employees in customer service roles.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1.00
Course FeaturesAudio, Accessible, Mobile, Video
Module Number(s)41430EN