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Customer Service, Marketing & Sales

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Picture of Marketing (4 module program)

Marketing (4 module program)

This four hour program was created for individuals who want to know more about marketing.
From $39.50
Picture of Online Customer Support

Online Customer Support

Learn how to provide excellent customer support through live chat, text messaging and email.
From $24.50
Picture of PCR-3: Professional Customer Relations Soft Skills Series: Customer Service Skills

PCR-3: Professional Customer Relations Soft Skills Series: Customer Service Skills

Achieve success in your career by building professional communication skills through active listening, telephone skills and by knowing what strategies to use when dealing with difficult situations.
From $34.50
Picture of Quality of Work

Quality of Work

This lesson demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers.
From $9.50
Picture of Quality Service Definition

Quality Service Definition

In this session you will learn the importance, the principles, the culture, and the benefits of quality service.
From $9.50
Picture of Sales Is Just Great Service! (for Financial Services)

Sales Is Just Great Service! (for Financial Services)

This six-part program is designed to show the employees of financial institutions how they can promote the success of their institution by expanding its existing relationships with customers.
From $29.00
Picture of Sales Skills - Basic

Sales Skills - Basic

Learn and develop professional selling skills to help grow your prospect base and improve your sales success ratio.
From $44.50
Picture of Sales:  The Basics

Sales: The Basics

This course will provide you with practical tips on identifying the features and benefits of your product and service, a competitive analysis, preparing sales presentation, dealing with customers, handling objections, and using customer feedback to improve your performance.
From $12.50
Picture of Sales: Closing

Sales: Closing

This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
From $12.50
Picture of Sales: Cold Calls

Sales: Cold Calls

This course describes both the technical and the psychological techniques and methods to help you overcome an apprehension and conduct a sales call that gets results.
From $12.50
Picture of Sales: Qualifying Prospects

Sales: Qualifying Prospects

This course introduces techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential payoff.
From $12.50
Picture of Sales: Team Effectiveness

Sales: Team Effectiveness

In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results.
From $12.50
Picture of Sales: Telephone Skills

Sales: Telephone Skills

This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone.
From $12.50
Picture of Selling Your Idea

Selling Your Idea

The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
From $19.50
Picture of Sentimientos:  Servicio de Calidad…Hoy y Siempre (Feelings: Quality Service...First Time, Every Time)

Sentimientos: Servicio de Calidad…Hoy y Siempre (Feelings: Quality Service...First Time, Every Time)

El servicio de calidad es la clave para ser exitoso en cualquier área. Mejore el orgullo y el profesionalismo de cada quien en su organización mediante el dominio de la filosofía del Servicio de Calidad. Estas cinco partes del programa, desarrollado por el líder mundial en servicio al cliente, se enfoca en nuevas formas de ofrecer un servicio al cliente de calidad. Este programa esta diseñado para usarse en ambientes financieros, de oficina y profesionales.
From $19.50