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Customer Service, Marketing & Sales

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customer-support

Gérer les clients difficiles

En cette ère de l’information, les clients sont de plus en plus informés et exigeants. Pour un représentant du service à la clientèle, répondre aux exigences d'un de ces clients peut être un vrai cauchemar!
From $19.50
handling-complaints-and-service-recovery

Handling Complaints and Service Recovery

This lesson supplies the knowledge and the tools you will need to handle complaints and irate customers.
From $9.50
customer-support

Handling Difficult Customers

Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare!
From $19.50
Picture of Les principes de base de l'étude de marché

Les principes de base de l'étude de marché

Peu importe si vous démarrez une nouvelle entreprise ou si vous cherchez à augmenter les ventes d'une entreprise déjà établie, il est crucial de bien connaître votre marché pour assurer votre réussite.
From $19.50
Picture of Les principes fondamentaux de la vente
les-strategies-de-marketing-des-medias-sociaux
accessibility-for-ontarians-with-disabilities-act-elearning-aoda

Loi sur l'accessibilité pour les personnes handicapées de l'Ontario

La Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) a pour but d’identifier, supprimer et prévenir les barrières pour les personnes handicapées.
From $19.50
marketing

Marketing

From $39.50
marketing-4-module-program

Marketing (4 module program)

This four hour program was created for individuals who want to know more about marketing.
From $39.50
social-media-marketing

Mercadotecnia en los medios sociales

En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
From $34.50
new-business-development-cold-calling

New Business Development: Cold Calling

New business development is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream.
From $39.50
online-customer-support

Online Customer Support

Learn how to provide excellent customer support through live chat, text messaging and email.
From $24.50
pcr-3-professional-customer-relations-soft-skills-series-customer-service-skills

PCR-3: Professional Customer Relations Soft Skills Series: Customer Service Skills

Achieve success in your career by building professional communication skills through active listening, telephone skills and by knowing what strategies to use when dealing with difficult situations.
From $34.50
Picture of Providing Service Excellence

Providing Service Excellence

The secret is really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find in today's world of business? In our new economy, with all the technological tools in our hands, customer service should be easy to deliver.
From $19.50
quality-of-work

Quality of Work

This lesson demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers.
From $9.50