Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
Do you feel there’s never enough time to do the things you want to – and have to – do? If so, you’re not alone, but this time crunch is avoidable. Effective time management can help you lower stress, reduce waste, improve balance, enhance productivity, and make time for all the things you should be doing at work and in your personal life. This self-evaluation course will guide you through a series of exercises designed to help you define a plan to manage your time and energy more effectively.
The exercises in the course are in PDF format. Save the PDFs in a folder on your desktop and print them out in order to complete each exercise by hand.
Understanding Customer Interaction will help you be prepared to handle just about any customer service situation you encounter. You will also learn how to put your customers at ease by providing exceptional service.
Ce cours comprend des outils et des techniques pour vous aider à déterminer ce que l’auditoire souhaite et a besoin, des méthodes pour évaluer leurs besoins, ainsi qu'une structure pour organiser et présenter un bon discours.