Diversity, Unconscious Bias Training, Learn more.

Search

Customer Service, Marketing & Sales

View as Grid List
Sort by
Display per page
customer-support

Gérer les clients difficiles

En cette ère de l’information, les clients sont de plus en plus informés et exigeants. Pour un représentant du service à la clientèle, répondre aux exigences d'un de ces clients peut être un vrai cauchemar!
From $19.50
handling-complaints-and-service-recovery

Handling Complaints and Service Recovery

This lesson supplies the knowledge and the tools you will need to handle complaints and irate customers.
From $9.50
customer-support

Handling Difficult Customers

Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare!
From $19.50
basics-of-market-research

Increasing Web Site Traffic

In this course, we will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. We'll investigate ways you can improve communications with your customers and keep them coming back to your site. Finally, we'll consider ways to measure customer visit behaviour.
From $19.50
Picture of Les principes de base de l'étude de marché

Les principes de base de l'étude de marché

Peu importe si vous démarrez une nouvelle entreprise ou si vous cherchez à augmenter les ventes d'une entreprise déjà établie, il est crucial de bien connaître votre marché pour assurer votre réussite.
From $19.50
Picture of Les principes fondamentaux de la vente
les-strategies-de-marketing-des-medias-sociaux
accessibility-for-ontarians-with-disabilities-act-elearning-aoda

Loi sur l'accessibilité pour les personnes handicapées de l'Ontario

La Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) a pour but d’identifier, supprimer et prévenir les barrières pour les personnes handicapées.
From $19.50
marketing

Marketing

From $39.50
marketing-4-module-program

Marketing (4 module program)

This four hour program was created for individuals who want to know more about marketing.
From $39.50
basics-of-market-research

Marketing and Customer Service

This module will be particularly relevant to individuals working in an existing business environment and who want to implement a customer service program. Customer service is a set of activities undertaken by a business whose purpose is to enhance customer satisfaction.
From $19.50
basics-of-market-research

Marketing Basics

We will develop a working definition of marketing. We will illustrate that marketing is simply a process or set of activities whose goals are to provide goods and services to individuals.
From $19.50
basics-of-market-research

Marketing Basics for Business Web Sites

In the course, we will review the basics of marketing and apply them to online business. We will examine ways to identify your target market and create an effective web marketing strategy.
From $19.50
basics-of-market-research

Marketing Opportunities

We will examine three fundamental activities: Identifying opportunities; conducting market research; and understanding consumer behavior. We will take a closer look at the process to seek out attractive opportunities that a corporation, an individual, or a non-profit organization would undertake.
From $19.50
social-media-marketing

Mercadotecnia en los medios sociales

En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
From $34.50