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Customer Service, Marketing & Sales

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Picture of *Customer Service - The Complete 14 Module Program

*Customer Service - The Complete 14 Module Program

This program provides the tools needed to be a successful service leader and achieve quality service in your organization. Click the Buy Now button to see volume pricing discounts!
From $19.50
Picture of AODA - Accessible Customer Service Regulation E-training [25 minutes]

AODA - Accessible Customer Service Regulation E-training [25 minutes]

This course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Customer Service Regulation.
From $17.50
Picture of AODA - Accessible Customer Service Regulation Training [45 minutes]

AODA - Accessible Customer Service Regulation Training [45 minutes]

This course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Customer Service Regulation.
From $17.50
Picture of APCR-1: Advanced Professional Customer Relations Soft Skills Series: Behind Organizational Customer Service

APCR-1: Advanced Professional Customer Relations Soft Skills Series: Behind Organizational Customer Service

This course offers important insight and perspective on how effective customer service is handled at the organizational level.
From $49.50
Picture of Attaining Excellence for Leaders and Managers

Attaining Excellence for Leaders and Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.
From $19.50
Picture of Basics of Market Research

Basics of Market Research

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences and buying habits, your competitors, and existing products.
From $19.50
Picture of Customer First Series (11 modules)

Customer First Series (11 modules)

Increase sales by improving customer service
From $49.50
Picture of Customer Loyalty Improvement

Customer Loyalty Improvement

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.
From $19.50
Picture of Customer Service Certificate

Customer Service Certificate

This certificate program improves customer service by looking at maintaining customers, first impressions, overcoming barriers, diffusing tensions and improving telephone skills.
From $39.50
Picture of Customer Support

Customer Support

This course teaches you to use the power of the Internet to better support customers during the sales process and to increase customer satisfaction.
From $19.50
Picture of Customers and Their Decisions

Customers and Their Decisions

This lesson will demonstrate what motivates your customers and co-workers, which will in turn enhance your relationships with them.
From $9.50
Picture of Developing Strong Customer Relationships

Developing Strong Customer Relationships

This course helps learners identify ways to provide consistent and legendary customer service.
From $19.50
Picture of Effective Communication

Effective Communication

In this lesson you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers.
From $9.50
Picture of Effective Telephone Techniques

Effective Telephone Techniques

In Effective Telephone Techniques, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty.
From $9.50
Picture of Employing the Strategy of Speed

Employing the Strategy of Speed

This lesson explains SPEED, the SPEED mindset, the barriers to SPEED and the SPEED technique.
From $9.50