Customer Service, Marketing & Sales

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Systematic Selling - Establishing Rapport

The third step in the Systematic Selling Process is establishing rapport with the prospect. In this module, we'll look at ways to ensure that your sales call gets off to a good start.
From $29.50

Systematic Selling - Gaining Commitment and Following Up

The seventh step in the Systematic Selling Process is gaining commitment. In this module, you'll find out how to build a staircase of agreements leading to your final recommendation.
From $29.50

Systematic Selling - Getting the Appointment

The first step in the Systematic Selling Process is getting the appointment. In this module you will learn effective strategies for contacting a prospect by making a cold call, corresponding by letter or e-mail, and using the telephone.
From $29.50

Systematic Selling - Handling Obstacles

The sixth step in the Systematic Selling Process is handling obstacles. In this module, you'll learn how to relate obstacles to your prospects' behavior styles.
From $29.50

Systematic Selling - Identifying Objectives

The fourth step in the Systematic Selling Process is identifying the prospect's objectives. In this module, we'll discuss how to position your company as a potential partner.
From $29.50

Systematic Selling - Making a Recommendation

The fifth step in the Systematic Selling Process is making a client-focused recommendation. In this module, you will learn how to make a client-focused recommendation by relating the benefits and features of your products and services to your prospects' objectives.
From $29.50

Systematic Selling - Planning the Call

The second step in the Systematic Selling Process is planning the call. In this module you will learn how to plan a sales call to ensure that the conversation with your prospect goes the way you would like it to.
From $29.50

Systematic Selling - The Complete Program

Learn professional selling techniques and develop your own strategies for applying them to your market.
From $87.50

Team Building

In this lesson you will learn how teamwork will help you deliver superior customer service.
From $9.50

Telepro Online - Complete Program

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.
From $99.50

Telepro Online Program - Group One: 'Connecting' with the Customer

This program is suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other modules.
From $47.50

Telepro Online Program - Group Two: Managing the Call

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
From $47.50

Telepro Online Program Elective Module 1 - Creating a Climate for Rapport

Gain the benefits of developing and maintaining a positive attitude within the call center working environment.
From $17.50

Telepro Online Program Elective Module 2 - Communicating Through Accents

Learn how to listen through accents and speech that are difficult to understand.
From $17.50

Telepro Online Program Elective Module 3 - Holding and Transferring

Learn how to put customers on hold and make transfers professionally and courteously.
From $17.50