Customer Service, Marketing & Sales

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Quality Service Definition

In this session you will learn the importance, the principles, the culture, and the benefits of quality service.
From $9.50

Sales Is Just Great Service! (for Financial Services)

This six-part program is designed to show the employees of financial institutions how they can promote the success of their institution by expanding its existing relationships with customers.
From $29.00
Picture of Sales Skills - Basic

Sales Skills - Basic

Learn and develop professional selling skills to help grow your prospect base and improve your sales success ratio.
From $44.50
Picture of Sales:  The Basics

Sales: The Basics

This course will provide you with practical tips on identifying the features and benefits of your product and service, a competitive analysis, preparing sales presentation, dealing with customers, handling objections, and using customer feedback to improve your performance.
From $12.50
Picture of Sales: Closing

Sales: Closing

This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
From $12.50
Picture of Sales: Cold Calls

Sales: Cold Calls

This course describes both the technical and the psychological techniques and methods to help you overcome an apprehension and conduct a sales call that gets results.
From $12.50
Picture of Sales: Qualifying Prospects

Sales: Qualifying Prospects

This course introduces techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential payoff.
From $12.50
Picture of Sales: Team Effectiveness

Sales: Team Effectiveness

In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results.
From $12.50
Picture of Sales: Telephone Skills

Sales: Telephone Skills

This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone.
From $12.50
Picture of Selling Your Idea

Selling Your Idea

The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
From $19.50

Sentimientos: Servicio de Calidad…Hoy y Siempre (Feelings: Quality Service...First Time, Every Time)

El servicio de calidad es la clave para ser exitoso en cualquier área. Mejore el orgullo y el profesionalismo de cada quien en su organización mediante el dominio de la filosofía del Servicio de Calidad. Estas cinco partes del programa, desarrollado por el líder mundial en servicio al cliente, se enfoca en nuevas formas de ofrecer un servicio al cliente de calidad. Este programa esta diseñado para usarse en ambientes financieros, de oficina y profesionales.
From $19.50

Série les clients d'abord

Votre succès dépendra de vos clients et créer des liens est essentiel. Dans cette nouvelle série, vous examinerez les enjeux comme le rapport et la confiance, et identifierez ce que les clients veulent pour leur plan de communication
From $49.50

Service Attitude and Mindset

In this lesson you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service.
From $9.50

Small Business Marketing and Sales Certificate Program

This 20.5 hour small business program offers a wide scope of information, ranging from Internet basics to both fundamental and complex marketing concepts, teaching you how to properly research and target your e-marketing initiatives.
From $149.50

Social Media Marketing

In this course we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context; and we will discuss the various aspects of developing a Social Media Marketing plan.
From $34.50