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Customer Loyalty Improvement

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.
SKU: P4331EN
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Quantity
100+
500+
Price
$29.25
$19.50
$39.00

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty. It covers basic principles and approaches to dealing with customers and creating loyal, repeat customers.    

Learning Objectives:

  • Recognize the importance of customer loyalty and the high costs of lost customers
  • Identify the sources of customer turn-offs: what makes people dissatisfied
  • Explore techniques for dealing effectively with unhappy customers in a professional and helpful way
  • Understand the role of customer expectations in determining satisfaction and loyalty
  • Apply the best loyalty-building service behaviors

Course Outline:

  • Overview

  • What is Customer Loyalty?

  • Primary Customer Turn-offs

  • Recovering Lost Customers

  • Customer Expectations

  • Exceeding Customer Expectations

  • Quiz

  • Talking With Customers

  • Effective Actions

  • Becoming a Loyalty Builder

  • Course Completion

Duration:

0.50 hours

Features:

Audio

Module(s):

1010EN

Products specifications
Course Language English
Length Range 30 Minutes or Less
Length (Hours) 0.50
Course Features Audio
Module Number(s) 11010EN

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty. It covers basic principles and approaches to dealing with customers and creating loyal, repeat customers.    

Learning Objectives:

  • Recognize the importance of customer loyalty and the high costs of lost customers
  • Identify the sources of customer turn-offs: what makes people dissatisfied
  • Explore techniques for dealing effectively with unhappy customers in a professional and helpful way
  • Understand the role of customer expectations in determining satisfaction and loyalty
  • Apply the best loyalty-building service behaviors

Course Outline:

  • Overview

  • What is Customer Loyalty?

  • Primary Customer Turn-offs

  • Recovering Lost Customers

  • Customer Expectations

  • Exceeding Customer Expectations

  • Quiz

  • Talking With Customers

  • Effective Actions

  • Becoming a Loyalty Builder

  • Course Completion

Duration:

0.50 hours

Features:

Audio

Module(s):

1010EN

Products specifications
Course Language English
Length Range 30 Minutes or Less
Length (Hours) 0.50
Course Features Audio
Module Number(s) 11010EN