This course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. Our instinctive reaction is to become defensive in this type of situation—preventing any hope of a positive outcome. This course explains why people question or doubt. You will learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.
|Length Range||31 - 60 Minutes|
|Course Features||NASBA CPE - QAS Self Study|
|NASBA CPE Credits||1.0|