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Coaching for Improved Performance

Not all performance issues are created equal. Find out how to manage each situation to improve performance from your team.
SKU: P4284EN
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This course teaches effective coaching techniques, and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions for diagnosing performance problems, understand appropriate actions based on the diagnosis, and be able to implement the coaching process in an effective manner.


Learning Objectives:

  • Apply the critical elements of the coaching process
  • Understand the power of the Pygmalion Effect
  • Apply a model for diagnosing performance problems
  • Diagnose and solve problems where effort does not lead to performance
  • Diagnose and solve performance to reward problems
  • Diagnose and solve problems related to inappropriate rewards
  • Understand the characteristics and behaviors of effective coaching

Course Outline:

  • 5 steps to Effective Coaching

o   5 step approach

o   Step 1: Assess actual performance and compare to standard

o   Step 2: Clarify the deficiency

o   Step 3: Determine causes and discuss with the team member

o   Step 4: Develop an action plan

o   Step 5: Monitor performance

  • Create a Positive Work Environment

o   Your work environment

o   Coaching scenarios

o   Negative and positive work environments

o   Performance gaps

o   Communication strategy

o   Change management

o   Time management

o   Incentive programs

o   Resource allocation

o   Termination

  • Recognition

o   Value of recognition

o   Best practices

o   Managing versus coaching

o   The successful coach

Target Audience:



0.75 hours





Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)0.75
Course FeaturesAudio, NASBA CPE - QAS Self Study
NASBA CPE Credits1.0
Module Number(s)12581EN