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serie-les-clients-dabord

Série les clients d'abord

Votre succès dépendra de vos clients et créer des liens est essentiel. Dans cette nouvelle série, vous examinerez les enjeux comme le rapport et la confiance, et identifierez ce que les clients veulent pour leur plan de communication
From $49.50
service-attitude-and-mindset

Service Attitude and Mindset

In this lesson you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service.
From $9.50
shaping-the-market-to-your-advantage

Shaping the Market to Your Advantage

This course will teach you about Strategic Purchasing and how it can be applied in your own business environment. It builds on the 'Supplier Management' course, which includes topics such as Supply Positioning, Supplier Preference, Vulnerability Management, Supplier Appraisal, and Supplier Selection.
From $49.50
Picture of Shareholder Value Creation

Shareholder Value Creation

As we enter a new century, creating shareholder value has become a dominant corporate goal. Today global capital markets, corporate takeovers, mergers and acquisitions are the norm.
From $19.50
small-business-marketing-and-sales-certificate-program

Small Business Marketing and Sales Certificate Program

This 20.5 hour small business program offers a wide scope of information, ranging from Internet basics to both fundamental and complex marketing concepts, teaching you how to properly research and target your e-marketing initiatives.
From $149.50
social-media-marketing

Social Media Marketing

In this course we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context; and we will discuss the various aspects of developing a Social Media Marketing plan.
$15.00
strategic-management-certificate

Strategic Management Certificate

This course offers potent management advice for entrepreneurs, managers and accounting professionals.
From $19.50
strategic-management-of-your-organization

Strategic Management of Your Organization

This e-learning program provides an important tool for strategically managing an organisation’s performance: the balanced scorecard.
From $49.50
strategie-de-developpement-dun-milieu-de-travail-sain

Stratégie de développement d'un milieu de travail sain

Un milieu de travail sain favorise l'efficacité au sein de l'entreprise. Cette série propose des éléments qui permettent de construire un milieu de travail sain, à la fois physiquement et socialement.
From $75.00
succeed-as-a-supervisor

Succeed as a Supervisor

This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
From $34.50
Picture of Succession Planning (3 modules)

Succession Planning (3 modules)

The three modules in this program will help you think about your exit strategy; initiate the process of valuing your business; and discover how to get the most for your business when the time comes.
From $49.50
supplier-management

Supplier Management

This course will offer tools and techniques that will help you develop the supply strategies you need to optimize your supplier's performance and increase your organization's competitiveness.
From $49.50
systematic-selling-establishing-rapport

Systematic Selling - Establishing Rapport

The third step in the Systematic Selling Process is establishing rapport with the prospect. In this module, we'll look at ways to ensure that your sales call gets off to a good start.
From $29.50
systematic-selling-gaining-commitment-and-following-up

Systematic Selling - Gaining Commitment and Following Up

The seventh step in the Systematic Selling Process is gaining commitment. In this module, you'll find out how to build a staircase of agreements leading to your final recommendation.
From $29.50
systematic-selling-getting-the-appointment

Systematic Selling - Getting the Appointment

The first step in the Systematic Selling Process is getting the appointment. In this module you will learn effective strategies for contacting a prospect by making a cold call, corresponding by letter or e-mail, and using the telephone.
From $29.50