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Picture of Planification de la relève

Planification de la relève

La planification de votre relève est un processus qui vous demande de prendre de nombreuses décisions parfois complexes. Plutôt vous commencerez ce processus, meilleur sera son succès.
From $49.50
planifier-pour-reussir
planning-for-success

Planning for Success

This e-learning program provides an important tool for strategically managing an organisation’s performance: scenario planning.
From $49.50
Picture of Practice Active Listening

Practice Active Listening

How often have you attended a meeting and walked away without a clear recollection of what was discussed? You might have heard what was being said, but you weren't really listening.
From $19.50
Picture of Pratiquer l'écoute active

Pratiquer l'écoute active

Combien de fois êtes-vous sorti d'une réunion sans avoir un souvenir clair de ce dont vous avez discuté? Vous avez peut-être entendu ce qui s'est dit, mais vous n'écoutiez pas vraiment. Et voilà où est le problème.
From $19.50
presentations-that-work

Presentations That Work

The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
From $34.50
basics-of-market-research

Principes fondamentaux du marketing

Nous développerons un modèle de définition du marketing. Nous illustrerons que le marketing est simplement un processus, ou un ensemble d’activités dont le but est d’offrir des biens et services aux individus.
From $19.50
problem-solving-and-decision-making

Problem Solving and Decision Making

Learn about management and leadership, problem-solving and decision-making techniques.
From $24.50
Picture of Project Management

Project Management

Much of your work is probably organized around projects. How do you know who should do what and by when? How do you make sure the work gets done to specifications and on time?
From $39.50
Picture of Project Risk Management

Project Risk Management

Risk can be an essential feature of any project. However, the decision to take risks should be based on the potential benefit, or the opportunity vs. the penalty.
From $19.50
Picture of Providing Service Excellence

Providing Service Excellence

The secret is really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find in today's world of business? In our new economy, with all the technological tools in our hands, customer service should be easy to deliver.
From $19.50
quality-management-refresher

Quality Management Refresher

This course is designed to help you understand the fundamental ideas, principles and tools of quality management.
From $19.50
quality-of-work

Quality of Work

This lesson demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers.
From $9.50
quality-service-definition

Quality Service Definition

In this session you will learn the importance, the principles, the culture, and the benefits of quality service.
From $9.50
business-writing-reports-and-proposals

Rédaction commerciale : rapports et offres de service

Ce cours présente des techniques logiques et solides qui permettent de rédiger deux documents commerciaux cruciaux : les offres de service et les rapports. Il couvre les différents rapports commerciaux et d'offres de service, leurs structures, buts et contenus, ainsi que les modèles professionnels de rapports écrits par des experts.
From $19.50