Accessibility Standards Training

The Accessibility Standards Training aims to identify, remove, and prevent barriers for people with disabilities. 

The Accessibility Standards Training provides general requirements in the areas of customer service, information and communication, employment, transportation and built environment regarding disabilities.

 Learning Objectives:

• Understand the different disabilities;
• Be able to communicate with people with disabilities;   
• Recognize some of the barriers people with disabilities can face and how to assist;
• Understand the general requirements in the areas of customer service, information and communication, employment, transportation and built environment regarding disabilities;
• Understand and meet the requirements of the Human Rights Code regarding disability;
• Develop and implement compliant accessibility policies and plans.

Course Outline

• Welcome
• Customer Service Regulation
• General Requirements
• Employment Standard
• Information and Communication Standards
• Transportation and Built Environment Standards
• Conclusion
• Test

Target Audience:

Any organization doing business in Canada

Duration:

1.0 hour

Features:

Accessible, Audio & Mobile

Module(s):

40818EN