Effective Telephone Techniques

In today’s business world, many of us spend a lot of our time conversing with our customers over the phone. Your voice and choice of words are all you have to make a good first impression. Make that first impression a positive one.

In this Effective Telephone Techniques online training course, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty. This course will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.

Course Learning Objectives

By taking this online Effective Telephone Techniques course, the user will learn to:

• Detail the fifteen steps associated with proper telephone communication
• Understand how to overcome the barriers to positive telephone interaction
• Appreciate the benefits of effective telephone techniques

Course Outline

This online Effective Telephone Techniques course is made up of the following sections:

1. Be Prepared
2. Effective Telephone Techniques
3. Overcome Barriers
4. Benefits of Effective Telephone Techniques

Course Audience

This Effective Telephone Techniques online training course was designed for employees in customer service roles.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.