This Customers and Their Decisions online training course will explain the concept of internal and external customers, highlight the importance of creating relationships within your organization as provider/customer relationships, and detail the importance of adding a personal touch to your relationships with your customers. This course will demonstrate what motivates your customers and co-workers, which will, in turn, enhance your relationships with them.
Course Learning Objectives
By taking this online Customers and Their Decisions course, the user will learn to:
- Explain the concept of internal and external customers
- Highlight the importance of creating relationships within your organization as provider/customer relationships
- Detail the importance of adding a personal touch to your relationships with your customers.
Course Outline
This online Customers and Their Decisions course is made up of the following sections:
- Internal and External Customers
- Fast Facts about Feelings
- What's in a Name?
- Gaining Customer Loyalty
Course Audience
This Customers and Their Decisions online training course was designed for employees and supervisors.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.
| Course Language |
English |
| Length Range |
31 - 60 Minutes |
| Length (Hours) |
1 |
| Course Features |
Audio, Video |
| Module Number(s) |
40327EN |
