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Written by Liz McDermott |
2020 was the year of the pivot. Companies had to consider how and where their staff, customers, and consumers worked and were trained. 2021 is now here, and it’s the perfect time to consider a change to your training and eLearning development.
That’s why we thought we’d share with you this fantastic piece by Alaini Szlachta for Training Industry’s online magazine. The article “The World Has Shifted, and So Has Learning and Development: Developing Training for Customers and Consumers” takes a deep dive into the things you should incorporate when enhancing your eLearning experience.
Alaina Szlachta is the lead learning architect and builds transformative learning experiences for organizations and leaders that drive meaningful change. Alaina has 15 years of experience in teaching, instructional design, program management, and educational evaluation. The topics covered in her interesting article include:
- Understand your audience
- Incorporate the motivators
- Curate learning initiatives
- Demonstrate the measurable impact
Pivot and Adapt Your Elearning Development
Alaina's main takeaway:
“The rapid increase in digital training and online learning due to the COVID-19 pandemic has expanded two adult learning markets you may not be familiar with: customer education and consumer education. To set ourselves up for success in the customer and consumer education markets, we need to alter our mindset and skill set. What’s more, shifting our mind and skill sets to support customer and consumer learning markets will also enhance our ability to support training initiatives in corporate environments.”
Read the full article to find out how you can change your eLearning development.
For more information, please contact us to inquire about our eLearning courses.