The online Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment in the US. This online certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. The course also includes a final comprehensive exam and can be taken on a computer, laptop, tablet or mobile device as time permits as progress information will be saved so you can pick back up where you left off.
Course Outline
Area 1: Teller 101
- Teller Basics
- Handling Money
- Deposits 101
- Currency 101
- Balancing 101
Area 2: All About Checks
- Checks 101
- Understanding Endorsements
- Check Processing
Area 3: Customer Service
- Telephone Basics
- Sales is Just Great Service
- Product Knowledge and Cross-Selling
Area 4: Compliance for Tellers
- Compliance for Tellers
- Red Flags Overview
- BSA for Frontline Staff
- Elder Financial Abuse
Area 5: Final Exam
- Teller Specialist Comprehensive Exam
| Course Language |
English |
| Length Range |
Over 60 Minutes |
| Length (Hours) |
20.00 |
| Module Number(s) |
41266EN |
