Diversity, Unconscious Bias Training, Learn more.
You have no items in your shopping cart.
This Understanding Customer Interaction online training course will help you be prepared to handle just about any customer service situation you encounter and how to put your customers at ease by providing exceptional service. This course explores the concepts of service points and flash points and the learning model of conscious competence.
By taking this online Understanding Customer Interaction course, the user will learn to:
This online Understanding Customer Interaction course is made up of the following sections:
This Understanding Customer Interaction online training course was designed for employees and supervisors.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.