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Understanding Customer Interaction

Understanding Customer Interaction will help you be prepared to handle just about any customer service situation you encounter. You will also learn how to put your customers at ease by providing exceptional service.
SKU: P4721EN
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The purpose of this lesson is to develop the concepts of service points and flash points as they relate to customer service experiences, discuss customer comfort and how to create it, and detail the learning model of Conscious Competence.

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio
Course FeaturesVideo
Module Number(s)40328EN