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Small Business Management Certificate Program (SBMC)

This unique Small Business Management Certificate program offers around 20 hours of online learning, addressing key topics such as finance, marketing, customer service, operations, leadership, performance development and team building to name a few.
SKU: P9600EN
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Quantity
100+
500+
Price
$224.25
$149.50
$299.00

This unique Small Business Management Certificate program offers around 20 hours of online learning, addressing key topics such as finance, marketing, customer service, operations, leadership, performance development and team building to name a few.

There are four areas of training.

1. Focus on the Basics

Basic Business Finance (3 modules)

•Managing Your Cash

•Financing Your Business

•Basics of Business Finance “Understanding Financial Statements”

Marketing (1 module)

•Marketing Basics


2. Focus on the Customer

Marketing (3 modules)

•Marketing Opportunities

•The Marketing Mix

•Marketing and Customer Service

Customer Service (6 modules)

•Introduction

•Understanding Why People Do What They Do

•Feelings: Customer Care - Part One

•Understanding the Effects of Positive and Negative

Communications

•Feelings: Customer Care - Part Two

•The Art of Satisfying Customers


3. Focus on Management

Strategic Management (2 modules)

•Enabling the Next Generation Enterprise

•Implementing Self-Directed Work Teams


Management of Information and Operations (2 modules)

•Introduction to IT Consulting

•Introduction to Operations Management


4. Focus on Business Issues

Privacy (1 module)

•Primer on Privacy

Going Global (2 modules)

•Primer on International Trade

•An Introduction to International Trade

Series on Work Skills (4 modules)

•Effective Communication

•Effective Leadership

•Delegating I

•Delegating II

Each area of learning contains an exam. Once you achieve the passing grade of 70% for each of the four exams, you will receive the Small Business Management (SBMC) Certificate.

 

Products specifications
Course Language English
Length Range Over 60 Minutes
Length (Hours) 20.00
Course Features Audio
Module Number(s) 8226EN
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