Diversity, Unconscious Bias Training, Learn more.
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What makes a customer choose one business over another? How can you determine the actions that will best serve the needs of your customers? It all comes down to developing the right mindset. You must first think like the customer in order to serve the customer! In this lesson we will explain how to investigate and recognize the customer’s mindset, illustrate how your mindset and attitude affect the customer service you deliver, and describe how to integrate positive service attitude and mindset into work performance.