Search

Online Customer Support

Learn how to provide excellent customer support through live chat, text messaging and email.
SKU: P4346EN
Want more seats or to run a course on your LMS? Contact us at info@vubiz.com!

PRICE BREAKS - The more you buy, the more you save.
Quantity
100+
500+
Price
$36.75
$24.50
$49.00

 

Customers expect to be able to access customer service and support in a variety of ways. This means customer service and support agents need to be comfortable interacting with customers on live chat, with text messages, and over email.

This course includes an examination.

 

Learning Objectives:

  • Execute effective and professional customer service and support in the following mediums: live chat, text message and email.

Course Outline:

  •  Introduction

o   Course objectives

  • Live Chat Support

o   Listening skills

o   Empathy

o   Grammar, punctuation and spelling

o   Tips for making live chat sessions more effective

o   Knowledge check

  • Text Message Support

o   Keep it short

o   Ask the right questions

o   Keep texting

o   Switch channels if necessary

o   Knowledge check

  • Email Support

o   Be clear

o   Be concise

o   Use plain language

o   Be positive

o   Use active voice

o   Knowledge check

  • Conclusion

o   Summary

  • Final test 

Target Audience:

Customer support and customer service professionals

Duration:

0.5 hours

Features:

Hybrid, mobile

Module(s):

40159EN

Products specifications
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 1.00
Course Features Mobile
Course Features NASBA CPE - QAS Self Study
NASBA CPE Credits 1.0
Module Number(s) 40159EN

 

Customers expect to be able to access customer service and support in a variety of ways. This means customer service and support agents need to be comfortable interacting with customers on live chat, with text messages, and over email.

This course includes an examination.

 

Learning Objectives:

  • Execute effective and professional customer service and support in the following mediums: live chat, text message and email.

Course Outline:

  •  Introduction

o   Course objectives

  • Live Chat Support

o   Listening skills

o   Empathy

o   Grammar, punctuation and spelling

o   Tips for making live chat sessions more effective

o   Knowledge check

  • Text Message Support

o   Keep it short

o   Ask the right questions

o   Keep texting

o   Switch channels if necessary

o   Knowledge check

  • Email Support

o   Be clear

o   Be concise

o   Use plain language

o   Be positive

o   Use active voice

o   Knowledge check

  • Conclusion

o   Summary

  • Final test 

Target Audience:

Customer support and customer service professionals

Duration:

0.5 hours

Features:

Hybrid, mobile

Module(s):

40159EN

Products specifications
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 1.00
Course Features Mobile
Course Features NASBA CPE - QAS Self Study
NASBA CPE Credits 1.0
Module Number(s) 40159EN