Diversity, Unconscious Bias Training, Learn more.
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Customers expect to be able to access customer service and support in a variety of ways. This means customer service and support agents need to be comfortable interacting with customers on live chat, with text messages, and over email.
This course includes an examination.
o Course objectives
o Listening skills
o Grammar, punctuation and spelling
o Tips for making live chat sessions more effective
o Knowledge check
o Keep it short
o Ask the right questions
o Keep texting
o Switch channels if necessary
o Be clear
o Be concise
o Use plain language
o Be positive
o Use active voice
Customer support and customer service professionals