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Handling Difficult Customers

Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare!
SKU: P0376EN
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Quantity
100+
500+
Price
$29.25
$19.50
$39.00

Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool.

Products specifications
Course Features Accessible
Course Features Mobile
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 1.00
Course Features Audio
Module Number(s) 12537EN
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