Diversity, Unconscious Bias Training, Learn more.
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This First Impressions online training course explores how important your role is in providing quality service to your guests. First, you will define the elements of quality service, and then identify your internal and external customers. Secondly, you will learn how to create favorable first impressions through your tone of voice, word choice and body language. The last important skill in creating memorable first impressions is to use positive "self-talk". Maximize your initial interactions with guests to begin the journey to five-star service.
On completion of this First Impressions course, the user will learn:
This First Impressions online training course was designed for designed for employees in the service industry.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.