Quality service is a broad and fascinating concept. Many business professionals lay claim to it, but few achieve it. As you progress from lesson to lesson of this Quality Service Management program, you will begin to grasp a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader. With the aid of video segments, questions and exercises, you will see how providing quality service can separate you and your organization from the competition!