With the aid of video segments, questions and exercises, you will see how empowerment can improve your job performance, make your organization run smoother and secure customer loyalty!
- Understand the concept of empowerment and its basic principles
- Be aware of what facilitates empowerment
- Be aware of what hinders empowerment
- Know how to contribute to a culture of empowerment within your company
- Be able to remove obstacles that hinder empowerment
- Understand how to make quick decisions and improve your customer service skills
Duration: 1 hour