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Customer Service, Marketing & Sales

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Picture of Systematic Selling - Gaining Commitment and Following Up

Systematic Selling - Gaining Commitment and Following Up

The seventh step in the Systematic Selling Process is gaining commitment. In this module, you'll find out how to build a staircase of agreements leading to your final recommendation.
From $22.12
Picture of Systematic Selling - Getting the Appointment

Systematic Selling - Getting the Appointment

The first step in the Systematic Selling Process is getting the appointment. In this module you will learn effective strategies for contacting a prospect by making a cold call, corresponding by letter or e-mail, and using the telephone.
From $22.12
Picture of Systematic Selling - Handling Obstacles

Systematic Selling - Handling Obstacles

The sixth step in the Systematic Selling Process is handling obstacles. In this module, you'll learn how to relate obstacles to your prospects' behavior styles.
From $22.12
Picture of Systematic Selling - Identifying Objectives

Systematic Selling - Identifying Objectives

The fourth step in the Systematic Selling Process is identifying the prospect's objectives. In this module, we'll discuss how to position your company as a potential partner.
From $22.12
Picture of Systematic Selling - Making a Recommendation

Systematic Selling - Making a Recommendation

The fifth step in the Systematic Selling Process is making a client-focused recommendation. In this module, you will learn how to make a client-focused recommendation by relating the benefits and features of your products and services to your prospects' objectives.
From $22.12
Picture of Systematic Selling - Planning the Call

Systematic Selling - Planning the Call

The second step in the Systematic Selling Process is planning the call. In this module you will learn how to plan a sales call to ensure that the conversation with your prospect goes the way you would like it to.
From $22.12
Picture of Systematic Selling - The Complete Program

Systematic Selling - The Complete Program

Learn professional selling techniques and develop your own strategies for applying them to your market.
From $65.62
Picture of Team Building

Team Building

In this lesson you will learn how teamwork will help you deliver superior customer service.
From $24.50
Picture of Telepro Online - Complete Program

Telepro Online - Complete Program

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.
From $74.62
Picture of Telepro Online Program  - Group One: 'Connecting' with the Customer

Telepro Online Program - Group One: 'Connecting' with the Customer

This program is suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other modules.
From $35.62
Picture of Telepro Online Program  - Group Two: Managing the Call

Telepro Online Program - Group Two: Managing the Call

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.
From $35.62
Picture of Telepro Online Program Elective Module 1 - Creating a Climate for Rapport

Telepro Online Program Elective Module 1 - Creating a Climate for Rapport

Gain the benefits of developing and maintaining a positive attitude within the call center working environment.
From $13.12
Picture of Telepro Online Program Elective Module 2 - Communicating Through Accents

Telepro Online Program Elective Module 2 - Communicating Through Accents

Learn how to listen through accents and speech that are difficult to understand.
From $13.12
Picture of Telepro Online Program Elective Module 3 - Holding and Transferring

Telepro Online Program Elective Module 3 - Holding and Transferring

Learn how to put customers on hold and make transfers professionally and courteously.
From $13.12
Picture of Telepro Online Program Elective Module 4 - Positive Call Management

Telepro Online Program Elective Module 4 - Positive Call Management

Handle those difficult calls when saying 'no' is required.
From $13.12