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Customer Service, Marketing & Sales

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Picture of Établir de bonnes relations avec les clients
Picture of Exceeding Customer Expectations

Exceeding Customer Expectations

This lesson will help you better understand the mind of the customer and gain appreciation of being part of a team that provides outstanding customer service.
From $24.50
Picture of Expanding Customer Services (for Financial Services)

Expanding Customer Services (for Financial Services)

This six-part elearning program is designed to show the employees of financial institutions how they can promote the success of their institution by expanding its existing relationships with customers.
From $21.75
Picture of Feedback

Feedback

This lesson on Feedback will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts!
From $24.50
Picture of Feelings: Customer Service for those in Service Retail

Feelings: Customer Service for those in Service Retail

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.
From $14.62
Picture of Feelings: Quality Service...First Time, Every Time

Feelings: Quality Service...First Time, Every Time

This five part series, developed by a world leader in customer service, focuses on new ways to deliver quality customer service. Designed for financial, office and professional environments.
From $14.62
Picture of Five Star Service for Hospitality Employees

Five Star Service for Hospitality Employees

Learn how to meet and exceed the needs of your customers within the hospitality industry by using a quality service approach.
From $14.62
Picture of Five Star Service for Hospitality Managers

Five Star Service for Hospitality Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.
From $14.62
Picture of Formation en ligne sur l'accessibilité pour les personnes handicapées de l'Ontario

Formation en ligne sur l'accessibilité pour les personnes handicapées de l'Ontario

La Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) a pour but d’identifier, supprimer et prévenir les barrières pour les personnes handicapées.
From $19.50
Picture of Handling Complaints and Service Recovery

Handling Complaints and Service Recovery

This lesson supplies the knowledge and the tools you will need to handle complaints and irate customers.
From $24.50
Picture of Les principes de base de l'étude de marché
Picture of Les principes fondamentaux de la vente
Picture of Les stratégies de marketing des médias sociaux