Diversity, Unconscious Bias Training, Learn more.
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In today’s business world, many of us spend a lot of our time conversing with our customers over the phone. Your voice and choice of words are all you have to make a good first impression. Make that first impression a positive one! The lesson will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.