Diversity, Unconscious Bias Training, Learn more.


Effective Communication

In this lesson you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers.
SKU: P4727EN
Want more seats or to run a course on your LMS? See the "Contact Us" area at the bottom of the page. PRICE BREAKS - The more you buy, the more you save.

The technique of effective questioning and listening dramatically demonstrates courtesy and respect for your customers. It helps you discover what your customers want and need. The information is vital if we want our customers to remain loyal to our business. This lesson introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open ended questions, and highlights how to remain focused on the customer.

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio
Course FeaturesVideo
Module Number(s)40333EN