Customer Service Certificate

This certificate program improves customer service by looking at maintaining customers, first impressions, overcoming barriers, diffusing tensions and improving telephone skills.
SKU: P1385EN
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Increase sales by improving customer service. Learn to create and maintain valuable customer relationships, make a winning first impression, overcome communication barriers, diffuse tensions, and improve telephone skills, listening skills, and communication skills.

Target Audience: Anyone who deals with internal or external clients, in person or on the telephone.

An Examination is available with this program.
Products specifications
Course Language English
Length Range Over 60 Minutes
Length (Hours) 12.83
Course Features Audio
Module Number(s) 9715EN 9716EN 9717EN 9718EN 9719EN 9720EN 9721EN 9722EN 9723EN 9724EN 9725EN 9726EN