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Serie Los Clientes Primero (Customer First Series)

Sus clientes le darán el éxito o el fracaso, la base está en desarrollar relaciones con los clientes.
SKU: P2216ES
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Quantity
100+
500+
Price
$74.25
$49.50
$99.00

Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion. Modules include: Communication Basics • Developing Strong Customer Relationships • Customer Loyalty • Handling Difficult Customers • Creating Winning First Impressions • Creating Valuable Customer Relationships • Communicating Proactively • Work Process Basics • Practice Active Listening • Writing Effective E-mails • Telephone Techniques

Sus clientes le darán el éxito o el fracaso, la base está en desarrollar relaciones con los clientes. En esta nueva serie, usted examinará temas como el rapport y la confianza e identificará lo que los clientes desean en términos de comunicación. Usted aprenderá algunas técnicas para establecer la confianza y eliminar mensajes negativos de su comunicación, las cuales tienen un impacto significativo en la relación con sus clientes.

Products specifications
Course Language Spanish
Length Range Over 60 Minutes
Length (Hours) 10.66
Course Features Accessible
Course Features Audio
Course Features Mobile
Module Number(s) 1300ES 1301ES 1302ES 1303ES 1304ES 1305ES 1306ES 1307ES 1308ES 1309ES 1310ES

Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion. Modules include: Communication Basics • Developing Strong Customer Relationships • Customer Loyalty • Handling Difficult Customers • Creating Winning First Impressions • Creating Valuable Customer Relationships • Communicating Proactively • Work Process Basics • Practice Active Listening • Writing Effective E-mails • Telephone Techniques

Sus clientes le darán el éxito o el fracaso, la base está en desarrollar relaciones con los clientes. En esta nueva serie, usted examinará temas como el rapport y la confianza e identificará lo que los clientes desean en términos de comunicación. Usted aprenderá algunas técnicas para establecer la confianza y eliminar mensajes negativos de su comunicación, las cuales tienen un impacto significativo en la relación con sus clientes.

Products specifications
Course Language Spanish
Length Range Over 60 Minutes
Length (Hours) 10.66
Course Features Accessible
Course Features Audio
Course Features Mobile
Module Number(s) 1300ES 1301ES 1302ES 1303ES 1304ES 1305ES 1306ES 1307ES 1308ES 1309ES 1310ES