Topics covered in this module include: facts about stress, job stress, typical sources of workplace stress, dealing with burnout and prevention strategies, managing unavoidable stress, avoiding unnecessary stress, how to create a healthier workplace, and more!
Musculoskeletal disorders (MSDs) are painful disorders of the nerves, muscles, tendons and joints that develop over months or years. In both the US and Canada, they represent approximately 1/3 of all workplace injuries and illnesses, costing North American employers tens of billions of dollars a year in direct costs and as much as five times as much in indirect costs.
La discrimination, le harcèlement et la violence coûtent cher aux organisations. Tout le monde est touché par les conséquences négatives d'un lieu de travail qui tolère un comportement discriminatoire, harcelant et violent.
This module provides an introduction to privacy definitions and concepts, explains why privacy is an increasingly important concern in Canada and around the world, reviews the purpose and scope of PIPEDA, explains why privacy is an important issue for organizations, and describes the responsibilities of employees.
Topics in this course include: the importance of knowing your audience and understanding the law, recognizing your limits in communication, the importance of saying what you mean and using facts in communications, managing closure with clients, the importance of record retention, and more.
This course covers topics such as: the importance of being aware of laws, focusing on applicant qualifications during interviews, recognizing and avoiding irrelevant questions, avoiding eliciting information, tips from the Equal Employment Opportunity Commission, and more.