No one person needs to perform all of the security-related tasks within the institution – the security function actually works best when several skilled people apply their respective knowledge, training and expertise to address security issues. This e-learning module suggests personnel who may logically perform safety and security-related tasks. This module is part of a comprehensive e-learning program that addresses the security function.
Social Media has changed the way we interact with each other. Bank and customer interaction is no exception. In this course, we will look at how social media impacts banks. We will pay particular attention to the intersection of banking regulation and social media.
In order to securely and efficiently serve customers over the phone you need to have an understanding of telephone based customer service and the proper security procedures for conducting bank business over the phone.
This module will provide bank tellers with the information they need to effectively serve bank customers. You will learn about professionalism, transaction processing, security and protecting against scams.
This module will provide you with an overview of the Bank Secrecy Act (BSA). We will discuss the history of bank secrecy regulation, compliance with the BSA Act, and elements of a BSA compliance program
The Consumer Credit Protection Act is made up of a number of pieces of legislation relating to consumer credit. Together, these rules and regulations govern almost all bank-consumer credit interactions.
The Flood Disaster Protection Act (FDPA) seeks to reduce the risk inherent in extending loans secured by property in flood zones by mandating certain rules for lenders. This course discusses the FDPA and the steps your bank needs to take to make sure policies and procedures are FDPA compliant.
Flood Disaster Protection Act rules differ fro FDIC-supervised institutions. This module will provide compliance officers at FDIC-supervised institutions with the information they need to ensure their institution's lending policies are compliant with the final rule.