Banks have to follow a number of rules regarding the protection of customers’ financial information. The Right to Financial Privacy Act (RFPA) outlines the steps banks need to take to ensure customers have a reasonable amount of privacy for their financial records from the federal government. This course will help you ensure bank policies and procedures are RFPA compliant.
Security is described as the act of providing protection and defense against real or anticipated threats to the institution and its components. The purpose of this segment is to suggest the most effective techniques for responding to robberies of all types.
This Security Program is designed to create and to maintain a safe and secure environment for the institution's employees to work – and for the institution's customers to conduct business. You are just as responsible for maintaining the institution's Security Program as is the Security Director and your role is a simple – but critical – one.
Security has become the evolutionary process through which we provide a safe and secure environment within which our employees may work and our customers may conduct business. This e-learning module reviews the tasks, functions and responsibilities that are logically assigned to the Security Department. This module is part of a comprehensive e-learning program that addresses the security function.
An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets and personnel. This e-learning module introduce key concepts in security and provides a basic understanding of the security function. This module is part of a comprehensive e-learning program that addresses the security function.
The security function's primary duty is to develop and administer a written Security Program for the institution. Examiners evaluate the potential effectiveness of an institution's Security Program in three parts: physical security, process security and information systems (IS) security. This e-learning module discusses the laws, rules and regulations that affect the security function. This module is part of a comprehensive e-learning program that addresses the security function.
No one person needs to perform all of the security-related tasks within the institution – the security function actually works best when several skilled people apply their respective knowledge, training and expertise to address security issues. This e-learning module suggests personnel who may logically perform safety and security-related tasks. This module is part of a comprehensive e-learning program that addresses the security function.
Social Media has changed the way we interact with each other. Bank and customer interaction is no exception. In this course, we will look at how social media impacts banks. We will pay particular attention to the intersection of banking regulation and social media.
In order to securely and efficiently serve customers over the phone you need to have an understanding of telephone based customer service and the proper security procedures for conducting bank business over the phone.
This module will provide bank tellers with the information they need to effectively serve bank customers. You will learn about professionalism, transaction processing, security and protecting against scams.
The Affordable Care Act impacts almost every business in the United States and banks are no exception. In this course we provide you with an overview of the Affordable Care Act and let you know what you need to do to be compliant.