This Americans with Disabilities Act online training course, will provide you with an overview of the ADA, define disability look at how you can provide better accessible customer service. This course takes a look at the Americans with Disabilities Act from the perspective of a frontline employee and will help you ensure your bank is providing accessible customer service.
The Americans with Disabilities Act (ADA) applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies, and joint labor-management committees. It also applies to state governments.
Course Learning Objectives
By taking this online Americans with Disabilities Act for Banks course, the user will learn to:
- Define disability, impairment, and other key ADA terms
- Understand the concept of providing accommodation
- Be able to provide accessible customer service
This online Americans with Disabilities Act for Banks course is made up of the following sections:
- Defining Disability
- Accessible Customer Service
- Customer service for customers with service animals, support persons, and assistive devices
This Americans with Disabilities Act for Banks online training course was designed for frontline staff.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.